FAQ

Ms.Merry Hair 

1.Q: Where are you guys from?

A: Ms.Merry Hair is from China like most hair suppliers. We have our own factory in Qingdao, China, the world's largest wig center, with factory price advantages and quality assurance.

Unlike other Chinese hair suppliers and US-based wig shop retailers, our brand focuses on unique, affordable, high-quality wigs. We have professional hair stylists and create 3 new wigs every week, each one is limited. Glueless Full lace wigs, Lace frontal wigs, Colored wigs, Pixie wigs, HD lace wigs with elastic band, just wear and go, enjoy the simple and unique beauty is so easy!

Follow our Instagram @msmerryhair and don't miss out the new styles every week!

 

2.Q: What grade and what quality hair do you use?

A: Ms.Merry Hair focus on the middle and high-end customer groups, so we only use top grade human hair which is raw cuticles aligned hair from single donor. It can be bleached and colored very well without shedding nor tangling.

 

3.Q: How long does the hair last?

A: Ms.Merry hair can last for a very long time with proper care, clean and condition the hair regularly, the hair will last 18-24 months. Treat it like your own hair and take very good care of it, then it will last much longer.

 

4.Q: How to maintain the hair from Ms.Merry?

A: When you comb the hair, we suggest you using a wide tooth comb, not only remove the tangles more efficiently, but also protect the hair from being damaged. Start combing from lower part of the hair, slowly and patiently combs little by little, then move to the middle part of the hair, the bottom of the knot at the end.

DON’T comb the hair from bottom of the knot all the way down. You should comb the hair from the ends and work your way up.

DON’T suggest to comb curly hair. If you have to, please comb it with hands or wide-teeth brush gently. Tight teeth brush will ruin the hair original shape and make it fizzy and feels like tangle!  

 

When your hair is tangling a lot, you should use deep conditioner to care the hair, we suggest you using high quality hair conditioner every one or two weeks.

When the hair is frizzy and dry, you can apply some hair oil. Meanwhile, when you wash your hair, you can pour little hair care oil into warm water, and put the hair into that warm water for about 10 minutes. The hair will be more silk and soft comparing before. But we don’t suggest you use the hair oil everyday. Because too much hair oil may make your hair strands dry and hard.

After washing or deep conditioning the hair, please blow to 80% dry, then keep the rest 20% to naturally dry, by this way, it will keep your hair away from drying and frizzy!

 

5.Q: Can the hair be straightened and curled?

A: Yes, you could use hair straightener or hair curler to style our raw hair . However, don't do it too frequently, or the heat will make the hair easily get dry and tangled.Treat the hair as if it is your own.

 

6.Q: Can i dye the hair?

A: Yes. The hair can be colored. As a general rule it is easier to darken the hair than to lighter the hair. We highly recommend having your hairdresser dye the extensions as you will get the results you want, coloring them yourself always poses a high risk of not coming out the shade you want. If you can not get to a salon, always use a good quality hair dye and test a small sample first.

 

7.Q: Dose the closure/ frontal/ wig come in pre-plucked or bleached knots?

A:Our lace closure/ frontal and wig are all come in pre-plucked, but not bleached knots. We have the strongest lace product, but anyway the knots are still the weakest within lace products. The density of the powder or liquid when bleaching, the time people make the bleaching (sometimes people bleach hairs and meantime bleach the knots), a small difference of the control would damage the knots, but it was not visible at the moment, and it may cause shedding to the lace product. So, if you need to bleach knots, please ask the professional hairstylist to do it, or you can leave a notes when you place the order, then we will bleach the knots for you, but the delivery time will delayed 2-3days. Bleaching will anyway damage knots more or less and affect the lifetime of a lace product.

 

8.Q: Why the unit I received looks not very same as your posts or display pictures on the website?

A: Normally, the posts on our social media and the display pictures on our website. The hair is installed and restyled by professional hairstylists. It is the same unit as what you get. If you want to look more gorgeous, we suggest you ask a professional hairstylist to help you install the hair.

 

9.Q: Why the colors of hair unit don’t look exactly as the pictures show?

A: Different monitor have different display. And every time, maybe the same color code will have a little color difference because of the source hair texture. The hair of different people grows in a different way. Please ask a help from the hair dresser for the colors code as the international color swatch says.

 

10.Q: Do you guy offer different wig cap sizes?

A: Normally our full lace wigs and lace front wigs, the cap sizes are all come only medium size. The circumference is 22.5inches. But it brings with combs and adjustable straps inside. For other customized wigs, also made in medium size. Normally the medium size is suitable for most people. If the cap size is small for you, you can make the adjustable straps more loosely. If the cap size is big for you, then you can adjust the tightness of the adjustable straps. If you really need large size cap or small size cap, you can leave a notes when you place the order of wigs or leave message to our live chat. We will sew the wig for you with the cap size that you need.

 

11.Q: Why my wig looks shorter than its length?

A: Normally wavy or curly hair is smaller curl. So it looks shorter than actual length. You can try to measure it by stretching straight from the bottom to the end. Then you can see it is true to length. For the length of a wig, you need to measure it from ear part to the hair bottom.

 

About Order

1.Q: How do i place the order?

A: To pay for your order on Ms.Merry Hair shop, follow the steps below:

1)Select the hair you need (Length, color, etc. ) and click the the yellow button "Buy with PayPal";

2) Filling basic information like address, phone number;

3)Choose PayPal method on the checkout page and proceed the order;

 

2.Q: What types of payment do you accept?

A: We accept the following payment methods: Paypal,Credit cards: VISA, Master Card, and American Express. We firstly recommend you use Paypal.

 

3.Why did my payment fail?

A: If your payment for an order has failed, please check it is not due to the following situations: 

1)Card security code failed Please note that an incorrect card security code could cause payment failure. Card security code is the short numeric code on the back of your credit card. Please verify that you have entered the correct card security code and try again;

2)Insufficient fund If you meet the insufficient fund error log when you make payment by credit card, please make sure that you have sufficient funds in your account and that payment for your order does not exceed your credit limit;

3)Please also make sure you have used a Visa or MasterCard personal credit card to finish payment, because at present debit card or business card is unable to be supported;

4)Exceed limit Please make sure the order amount does not exceed your credit card limit. Or the payment is unable to go through smoothly.

 

4.How can I track my order?

A: We provide the tracking number once your item(s) have been shipped. Then you can go to FedEx or DHL official website, put in your tracking number. If you do not know what your tracking number is or if you’re having difficulty in tracking your parcel, feel free to contact us for assistance by sending us email or live chat with us.

5.What can I do if I couldn’t track the order by using the tracking number provided?

A: If you couldn't track your order by using the tracking number provided:

1) Please contact us to confirm whether we have provided you with the correct tracking number. Please also check if we have changed the shipping information. You can contact us for assistance by sending us email or live chat with us;

2)Please contact the shipping company to confirm if the order was dispatched. Sometimes shipping company takes 1-2 days to update new delivery information on their website.

6.What if I forget my password?

A: Click”Forgot your password?”button, then you can reset your password.

Before we can reset your password, we require that you enter your email address. You will then receive an email with instructions to reset your password.

If you can't remember which email address you registered with or still have problems signing in to your account please contact our Customer Services.

 

About Shipping

1.How long will it take to receive my order?

A:We usually dispatch within 24 hours via FedEx/DHL after payment. The arrival time depends on different area, most of the country will arrive within 2-5 working days after being posted.

2.Express dose not accept any address with P.O.Box.

3.Please ensure your address is correct, changing address after parcel after parcel left factory will cost extra fee.

4.Please leave your phone number when filling the bill information. We couldn’t ship the hair without phone number.

5.We usually declare the items as “Wig Sample”, “Synthetic Hair” or “Blended Wig” on your package is to avoid the custom tax.

 

About Return

Your satisfaction is our goal. If you are unhappy with your purchase, you can return the items with Original status in 15 days.

Please make sure to contact us via email at first. The unauthorized returns will not be accepted. All merchandise returns must be unworn, unwashed, uncut, undyed and keep original status, sill have the original package & gifts attached.

If you have any problems with order/products/payment, please contact with us at first. If you return the items without contacting us, or if there is no reason to dispute, we will not ensure your refund and will make a complaint according to the policy. The return info will be sent to you after contacting with us. The unauthorized return of products will not be accepted.

We recommend shipping packages back using USPS shipping with a tracking number for convenience, as we are not responsible for lost or stolen packages.

 If you received an incorrect item, please contact us within 24 hours of receiving your package. Contact email: service@msmerry.com.

 

About Refund:

1.After our confirmation, if the returning is due to our problems (such as: Shipped wrong products, Quality problem of products), we will provide a full refund for you after we receive your return;

2.After our confirmation, if the returning is due to buyer's problems (Such as: Don't like/want, Order wrong product/size, Damage or delay of irresistible factor), we will remove $20 from your refund as loss of freight & handling fee.

3.Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. Then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, normally you will receive the money within 3-5days.

 

Contact Us

Email: service@msmerry.com

WhatsApp/Phone: +86 13825095056

WhatsApp/Phone: +86 13535406228

Follow us:

Instagram: @msmerryhair

Twitter: @MsMerryHair

YouTube: Ms.Merry Hair